Business Process Outsourcing [ Import Book ] Concepts and Perspectives ( Old Book ) CN

With the immense success of business process outsourcing (BPO), firms
are increasingly tending to outsource more and more of their functions.
At present, outsourcing is predominantly extended to various functional areas
such as research & development, human resources management (HRM),
finance, accounting, supply chain management (SCM), etc. Besides, the
significance of ‘outsourcing’ is also increasingly realized and adopted in certain
sectors like manufacturing, banking, insurance, pharma, healthcare, etc.
The current trend in the outsourcing value chain is Knowledge Process
Outsourcing (KPO), while the outsourcing models such as Multi-outsourcing,
Knowledge Process Off shoring (KPO), Business Transformation Outsourcing
(BTO), are emerging as significant practices.
The book throws light on various related models-operational, delivery and
business models
of BPO such as Multi-sourcing, Business Transformation
Outsourcing, Knowledge Process Outsourcing, Knowledge Process Off
shoring, etc., and provides insights into various applications across a few select
functions and sectors. Also, relevant contextual insights are covered in the
process. This book is expected to be of interest to any practitioner, while offering
learning value to the students, academicians and other allied professionals.