Privacy Policy

Crescent News (K.L.) Sdn. Bhd.
Website: https://store.crescentbook.com.my/

1. Introduction

Crescent News (K.L.) Sdn. Bhd. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit or make purchases through our website. The PDPA regulates how businesses handle personal data in commercial transactions and requires organisations to process such data responsibly and securely.

2. Personal Data We Collect

We may collect and process the following types of personal data:

Name
Email address
Contact number
Billing and shipping address
Payment information (processed via secure payment gateways)
Purchase history
IP address, browser type, and device information
Any other information you voluntarily provide

Under PDPA, personal data includes any information that can identify an individual.

3. How We Collect Your Data

We collect your personal data when you:

Register an account
Place an order
Subscribe to newsletters
Contact us via forms or email
Browse our website (via cookies and tracking technologies)

4. Purpose of Processing Personal Data

Your personal data is collected and used for the following purposes:

To process and fulfil orders
To manage your account
To provide customer support
To improve our website and services
To send transactional communications (e.g., order confirmations)
To send marketing communications (with your consent)
To comply with legal and regulatory obligations

5. Consent

By using our website, you consent to the collection and processing of your personal data as described in this Privacy Policy.

You have the right to:

Withdraw consent at any time
Opt-out of marketing communications

6. Disclosure of Personal Data

We may disclose your personal data to:

Payment gateway providers
Delivery and logistics partners
IT service providers and hosting services
Regulatory authorities if required by law

We will not sell or rent your personal data to third parties.

7. Data Security

We take reasonable steps to protect your personal data from:

Unauthorized access
Loss or misuse
Modification or disclosure

This includes the use of secure servers, encryption, and access controls.

8. Data Retention

We will retain your personal data only for as long as necessary to:

Fulfil the purposes stated above
Comply with legal obligations

Personal data should not be kept longer than necessary under the PDPA retention principle.

9. Your Rights

Under the PDPA, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Withdraw consent
Request cessation of processing (e.g., marketing)

You may exercise these rights by contacting us as set out below.

10. Cookies and Tracking Technologies

Our website uses cookies to:

Improve user experience
Analyse website traffic
Personalise content

You may disable cookies through your browser settings, but some features may not function properly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

12. Data Transfer

Your personal data may be transferred to and processed in locations outside Malaysia. We will ensure that such transfers comply with applicable data protection laws.

13. Contact Information

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

Crescent News (K.L.) Sdn. Bhd.
Email: info@crescentbook.com.my
Phone: +603-6184 2448
Address: 19, Jalan SBC 3 Taman Sri Batu Caves, 68100, Batu Caves, Selangor Darul Ehsan Malaysia